Property Management Best Practices

A Property Managers Guide to Managing Rental Property Utilities: Costs, Responsibilities, and Best Practices

Gabriela Martinez
March 7, 2025

Effectively managing utilities is a crucial aspect of rental property management, impacting both operational costs and tenant satisfaction. Deciding whether to include utilities in rent or have tenants pay separately can significantly influence tenant attraction, retention, and the property’s profitability. A comprehensive understanding of utility management is essential for landlords and real estate investors.

Common Utilities in Rental Properties

Common Utilities in Rental Properties

Common Utilities in Rental Properties

Utility Description
Electricity Powers lighting, appliances, and electronic devices.
Gas Used for heating, cooking, and water heating.
Water Essential for drinking, cleaning, and sanitation.
Trash and Recycling Services for waste and recyclable material collection.
Internet Provides connectivity for work, entertainment, and communication.
Television Access to cable or satellite TV services.
Sewer Handles wastewater removal from the property.
Heating/Cooling Climate control systems to maintain comfortable indoor temperatures.
Landscaping Maintenance of outdoor areas, including lawns and gardens.
Snow Removal Clearing of snow from driveways and walkways in colder climates.

Typical Utility Payment Responsibilities

Clear communication and detailed lease agreements are vital to delineate these responsibilities and prevent disputes. The allocation of utility payment responsibilities varies based on property type, lease agreements, and local regulations.

Here’s a general overview:

Utility Payment Responsibilities

Utility Payment Responsibilities

Utility Paid for by Notes
Water Tenant There is the highest count of utility providers for this. It can sometimes even be at the street or neighborhood level.
Sewer Tenant Sometimes bundled with water providers.
Trash Tenant Sometimes bundled with water providers.
Electricity Tenant Sometimes there is only one provider in the state, other times there are options, in deregulated markets.
Gas Tenant Only about half of the properties have natural gas for heating.
Internet Tenant or Property Manager Some programs are moving to an internet amenity model where PM handles billing to increase their NOI.
Landscaping Landlord or Tenant Varies depending on the lease.

The only time this differs for SFR homes tends to be if: 

A: The building is not submitted. Typical for condos, townhomes. 

B: The vacancy period.   

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