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Renters Love Our Utility Tool: Streamlining the Move-In Process

Gabriela Martinez
July 26, 2024

Renters Love Our Utility Tool: Streamlining the Move-In Process

Our mission is to improve the tenant experience by partnering with property managers. 

“We have an in-house support, product, design, and engineering team, constantly trying to work on ways to improve and blow away tenants”, explained Zac Maurais, the company’s co-founder. “Our mission is to make tenant’s experience more enjoyable and “self-service”. There are over 110M renters in the USA, and we aim to get our product into the hands of as many people as possible and automate the most annoying aspects of moving into a new home. Many leases happen through property managers and so they’re a great audience to partner with, especially those who believe in technology and innovation.” 

Why is the “move-in” process so important for renters? 

A great move-in experience for tenants is crucial for establishing a positive, long-term relationship between tenants and property managers. This initial phase sets the tone for the entire tenancy, as it is the first impression tenants have of their new home and the management's efficiency. A smooth, well-organized move-in process demonstrates professionalism and a commitment to tenant satisfaction, fostering trust and confidence. 

When tenants feel welcomed and supported from the outset, they are more likely to be content, respectful of the property, and communicative about any issues. This positive start can lead to higher tenant retention rates, reduce turnover costs, and contribute to a stable and harmonious living environment for everyone involved.

What was the experience like BEFORE using Utility Profit? 

  • Renters would have to google around and search for local utility providers. 
  • They were unsure about what companies service their home. 
  • Renters were not reminded to set up their utilities, causing lapses and bad experiences on move-in day. 
  • Renters would have to work directly with local telecom providers. They would not know all of the options, plans, and pricing available to them.  
  • Renters might have questions about internet and utilities, that property managers would be unable to answer. 

What was the experience like AFTER using Utility Profit? 

  • Renters have one central place to keep track of their utility and internet tasks. 
  • Renters know exactly what to do before moving into the home. 
  • With just a few clicks, renters can set up their home's Wi-Fi plan. 
  • Renters have amazing support, daily, including nights and weekends. 

4.2 Star Experience!

This month, we've received an overwhelming response from renters about our tool. With a 4.2-star average rating from over 151 reviews, it's evident that our platform is significantly improving the lives of those dealing with the complex task of setting up utilities during a move.

Most of these reviews are glowing, with 93 out of 151 users awarding us a full 5-star rating. Renters have praised our tool for its convenience, ease of use, and excellent customer support, with many highlighting features like "great support," "easy to use," and "clear instructions." As one user noted, Utility Profit makes the process "convenient" and takes the stress out of setting up utilities during a move.

White-Labeled for Property Managers

It's crucial to understand that the data we've shared here was collected from renters using our Utility Profit tool but under the branding of their respective property management companies. This is possible because Utility Profit is a white-labeled solution, allowing us to seamlessly integrate our platform into the unique branded experiences of property managers.

This allows renters to access the power of Utility Profit without even realizing they're using a third-party tool. It's all part of our commitment to providing a seamless, hassle-free experience for renters and property managers. 

Transforming the Tenant Experience: Utility Profit Streamlines Move-Ins for Happier Renters

In conclusion, Utility Profit has transformed the tenant experience by streamlining the move-in process and automating utility setup. Our tool's 4.2-star average rating from over 151 reviews underscores its value and convenience. With centralized utility management, seamless integration, and exceptional support, we simplify moving and strengthen tenant-property manager relationships. Our white-labeled solution allows property managers to offer this enhanced experience under their own brand, fostering trust and satisfaction. We remain dedicated to making moving as smooth and stress-free as possible for both renters and property managers.

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