"We currently utilize Citizen Home Solutions for our utility concierge. What would be the benefits of potentially switching to your service?"

As a property manager, you may be using Citizen Home Solutions (CHS) for utility concierge services and have heard about Utility Profit. Over 50 property managers have made the transition in recent months, and they haven’t looked back. In this article we'll highlight some of the differences between the companies.

Comparison Overview

‍Utility Profit

At Utility Profit, we’re a technology company with a call center—not a call center that outsources its technology, like CHS.

We’ve mapped a comprehensive database of all internet, electric, gas, and water providers in the U.S., allowing tenants to see their options instantly. Tenants can sign up for services on a page branded to your company, streamlining the process without the need for third-party interference.

Benefits for your tenants

“It was so easy! I got a text with a link that showed me exactly who the providers were and how to get connected.” – Resident using Utility Profit.

• Self-service simplicity: Tenants can set up their utilities at their convenience—phone calls are not needed.
• Faster setup: With real-time data and no delays, tenants can complete their utility setup quickly, even for next-day move-ins. Also, weekend support coverage.

Benefits for your property management company

• Higher conversion rates: The white-labeled platform feels like a natural part of your move-in process, leading to higher tenant engagement.
• Increased revenue: You’ll earn more money from each move-in, with multiple service options.
• Transparency: Real-time status updates allow you to track utility setup progress directly from your dashboard.

Hear it from a property manager who recently made the switch: 

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Citizen Home Solutions

How Does Citizen Home Solutions (CHS) Work?

CHS relies heavily on a call center to assist your tenants, and while they’ve recently introduced a self-service model, it often leads to confusion. Tenants may feel pressured by third-party outreach and the process can become disjointed. CHS handles utility setup on behalf of the renter, but this intermediary step can result in mistakes and delays.

Challenges for your tenants

“I felt pressured to get things I didn’t need.” – Resident using CHS

Unlike competitors, we lead with technology—not pushy phone calls. Yes, we generate revenue when residents connect to paid services like internet, but we prioritize giving residents choice, not pressure. They can access all their options at their fingertips without the aggressive upselling tactics of a call center.

Challenges for your property management company

• Third-party feel: Tenants often feel like they’re dealing with an outside company, creating a disjointed move-in experience.
• Delays: CHS relies on a call team, leading to 5-7 day delays for utility setup after a lease is signed.
• Limited availability: Tenants can only book call appointments during specific blocks of time, which are often inconvenient.
• Submarket challenges: CHS struggles with accuracy in submarkets outside major metro areas, leading to incorrect utility information.

What Do I Need to Do to Switch to Utility Profit when using Second Nature RBP?

Switching is simple. Just notify Second Nature to turn off your CHS package, sign up for Utility Profit.

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Make the switch today!